Response to customer’s questions

10/10/2011

I. Designing

  1. How can I order a T-shirt without a model? – You can search for some models on our website or tell us your ideas, we can design a T-shirt suitable to your requirement.
  2. What if I already have a model? – If you already have one, we will check whether your model is suitable for our printing techniques. If it is suitable, we will manufacture based on your order. Or else, we will make some adjustment to your model so it is suitable for our techniques.
  3. Do you accept hand-drawn pattern? – Yes, we do. Our designer staff will re-draw it on computer and complete your pattern.
  4. How about computerized-drawn pattern? – We will check whether if it is suitable for our printing techniques. If it is not, we will make some adjustment to you pattern so it can be suitable.
  5. How can I have my pattern designed by your staff? – First, you have to pay a deposit for designing. Then remember to send us your requirements about the product.
  6. How long does it takes to have a pattern? – It take 3 days from the date we received all your requirements of a pattern.
  7. The price of products is based on the amount of products you order. – We have a pricelist on this website for your reference.
  8. Is this the total cost of a product? – Yes, it is.
  9. What if I order to have some accessories? – You will have to pay for plus detail or accessories on the product. Please check at the pricelist.
  10. What if I order more products with the same pattern of the last order? – The price is according to the pricelist of second order.

II. Price

  1. The price of products is based on the amount of products you order. – We have a pricelist on this website for your reference.
  2. Is this the total cost of a product? – Yes, it is.
  3. What if I order to have some accessories? – You will have to pay for plus detail or accessories on the product. Please check at the pricelist.
  4. What if I order more products with the same pattern of the last order? – The price is according to the pricelist of second order.

III. Price

  1. Can I choose multicolor for my product? – Maximum 4 colors and 2 printing areas for premium products and maximum 2 colors and only 1 printing areas for the normal ones.
  2. How many sizes do you have? – We manufacture all size S, M, L, XL, XXL, XXXL for all kind of products and for both male and female.
  3. Are male sizes and female sizes the same? – No, Male and female have different forms, so male sizes are different from female sizes.
  4. Can I borrow your patterns to try on? – Absolutely yes. You can borrow a collection of all sizes to try on and check your size.
  5. What if I want to change my pattern? – You can re-design it yourself or make a requirement by email us to have our staff re-design the pattern for you.
  6. Does pattern’s color is accurate printing color as Marquette? – Fabric’s color and color printed on the shirt will have an offset from the pattern on the machine. This deviation is not big, true color will be similar to the color on the machine.
  7. How long does it take you to finish my order? – 7 – 10 days (except Sundays) from the date you accept the pattern, inform your sizes, make choice of fabric and pay 50% of Total Cost. It may be earlier or later based on your quantity of products and the time you order.
  8. Can I make changes after accept the pattern? Absolutely not. Because our production department has already started to manufacture your order.
  9. If there is any defective product? We will re-produce another product for you in warranty time and you don’t have to pay more.
  10. Can you make some sample shirts for me to check? Maybe if you order with a large amount of products and already made a deposit of at least 50% of the total cost.

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